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Privacy Policy

Last updated: October 7, 2025

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This Privacy Policy explains how Performance Chiropractic & Acupuncture and Signal Mountain Chiropractic (“the Practice,” “we,” “our,” or “us”) collect, use, disclose, and protect your information when you visit our websites www.chattanoogaperformance.com and www.signalmountainchiropractic.com (the “Sites”) or receive services from us in person.

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We take your privacy seriously and are committed to maintaining the confidentiality and security of your personal and health information in accordance with HIPAA and applicable laws.

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By using our Sites or receiving our services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

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We may collect the following types of information:

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Personal & Contact Information

  • Name

  • Address

  • Phone number

  • Email address

  • Emergency contact information

 

Health Information (Protected Health Information or PHI)

  • Medical history, health concerns, and treatment records

  • Intake forms and health questionnaires

  • Records of chiropractic and/or acupuncture visits

  • Billing and payment records

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Website & Usage Information

 

When you visit our Sites, we may collect basic, non-identifying information such as:

  • IP address

  • Browser type and device information

  • Pages visited and actions taken on the Sites

  • Cookies or similar technologies (see Section 6)

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2. How We Use Your Information

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We use your information to:

  • Provide chiropractic, acupuncture, and related wellness services

  • Schedule, confirm, and manage appointments

  • Process payments and maintain accurate records

  • Communicate with you about your care, packages, memberships, and clinic updates

  • Maintain compliance with applicable healthcare regulations and legal requirements

  • Improve our services and website experience

 

We do not sell, rent, or share your personal or health information with third parties for marketing purposes.

 

3. How We Protect Your Information

 

We use administrative, technical, and physical safeguards to protect your personal and health information. These include:

  • Secure electronic medical records system (Jane App)

  • Password-protected accounts and encrypted transmissions

  • Access limited to authorized staff members only

  • Staff training on HIPAA and confidentiality practices

 

While we take all reasonable precautions, no system is completely immune to unauthorized access. By using our services, you acknowledge and accept this inherent risk.

 

4. Your Rights Under HIPAA

 

You have the following rights regarding your Protected Health Information (PHI):

  • Right to Access: You can request copies of your health records.

  • Right to Amend: You can request corrections to your records if you believe they are inaccurate or incomplete.

  • Right to Restrict: You may request certain restrictions on how we use or disclose your information.

  • Right to Confidential Communications: You may request that we communicate with you in a specific way (e.g., only by phone or at a certain address).

  • Right to an Accounting of Disclosures: You can request a list of certain disclosures of your PHI.

  • Right to File a Complaint: If you believe your privacy rights have been violated, you can file a complaint with us or with the U.S. Department of Health and Human Services (HHS).

 

Requests to exercise these rights can be made in writing to our contact information below.

 

5. Information Sharing & Disclosure

 

We may share your information only as necessary to:

  • Provide treatment and coordinate care with other healthcare providers (with your consent, when required)

  • Process payments (e.g., through merchant services for card payments)

  • Comply with legal obligations, court orders, or lawful government requests

  • Protect your safety or the safety of others, when required by law

 

We do not disclose your information to third parties for unrelated business or marketing purposes.

 

6. Cookies & Website Tracking

 

Our Sites may use cookies or similar technologies to improve your browsing experience and analyze how our Sites are used.

  • Cookies are small text files stored on your device.

  • You can disable cookies in your browser settings, though some parts of the Sites may not function properly if you do so.

  • We do not use cookies to collect sensitive health information.

 

7. Third-Party Services

 

We may use trusted third-party tools (such as Jane App for scheduling and payments) to support our services. These providers are required to maintain the confidentiality and security of your information and comply with applicable privacy regulations.

 

8. Email & Communications

 

By providing your email address, you consent to receive occasional appointment confirmations, reminders, and clinic updates.

 

You may opt out of non-transactional marketing emails at any time by clicking “unsubscribe” in the email footer or contacting us directly.

 

We will never send personal health information through unsecured email.

 

9. Changes to This Policy

 

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All changes will be posted on this page with a revised “Last updated” date. Your continued use of our Sites or services after any modifications indicates your acceptance of the updated policy.

 

10. Contact Us

 

If you have any questions about this Privacy Policy, your rights, or how we handle your information, please contact us:

 

📞 Call: 423-760-8880
 

📧 Email: drchris.performance@gmail.com
 

🌐 www.chattanoogaperformance.com
 

🌐 www.signalmountainchiropractic.com

 

Performance Chiropractic & Acupuncture

📍 1748 Dayton Blvd, Red Bank, TN, 37415

 

Signal Mountain Chiropractic

📍 1807 Taft Hwy, #3, Signal Mountain, TN, 37377

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